Assessment of Maternal Satisfaction Levels During the Childbirth Process

Abstract

Delivery is an important physiological event in a woman's life: the process requires a nurse’s assistance to provide holistic care for patient satisfaction and allow positive labor experience. The objective of this study was to assess maternal satisfaction levels during the childbirth process. A quantitative cross-sectional study design was conducted between May and June 2015 at Muhima Hospital, Rwanda to assess the maternal satisfaction levels during the childbirth process. A total of 171 postnatal mothers participated in the survey. The purposive sampling was employed to select participants and SPSS Version 21 was used to analyze data. Eighty-two percent (82%) of mothers were found very satisfied by the orientation, 73% were satisfied by information provided to them, 92% were satisfied by communication during their hospital stay, 83.6% were satisfied by comfort and care that are given to them, 58.5% were found to be satisfied to the level of satisfaction with specific to postnatal care and 71% also were satisfied by the services gained from the nurses during their hospital stay. Most mothers appreciated the nurses’ attitudes towards them; care provided and importantly how they were welcomed by nurses making them feel more comfortable during labor and hospital stay. 64.3% was generally identified with satisfaction across all dimensions. The study revealed a significant level of satisfaction among the participants although a room for improvement is still available